Water Utilities
Water/Sewer Utility Department: The Water/Sewer Utility Department supplies, stores, treats and distributes potable drinking water to the majority of City residents. The utility's system of accounts records all costs related to the operation and maintenance of the water utility's three wells, two storage tanks, and the water distribution system provides the staff and materials to operate and maintain the sanitary sewers collections system and the wastewater treatment plant.
The City of Mauston's Utility office is located at City Hall and open Monday through Friday from 8:00 am to 4:30 pm. We provide billing services for water and sewer. The person whose name appears on the account is responsible for the payment of bills and other charges that may appear on the bill. (The City is not responsible for agreements made between landlords and renters or roommates).
Online Payments
To make a payment online, please click the "payments" icon on the Home page.
Billing Cycle
Normally, water meters are read on the first of the month. Utility bills are usually generated and mailed around the 14th of the month. Billing statements do not reflect payments made on the day bills are generated.
Water ConsumptionMauston does not have a "flat rate" for water. Water is billed by consumption. If you notice a significant increase in your water consumption, you may have a leak. Some things to check before calling City Hall are dripping faucets, leaking toilets, hot water heater problems, or leaking sprinkler systems. It is possible for you to check your meter too. When your faucets and appliances are off, look at your meter, if the dial is turning, then that is a good indicator that you might have a leak. Public Works is happy to assist in checking your meter for a possible leak and making sure the reading is correct; however they are unable to locate leaks on private property.
Meters
Meters are the property of the City of Mauston and are not to be turned on or off except by authorized city employees. Unauthorized connection of a meter is illegal under state law. The city has the right of access to meters whenever necessary.
Payments
Customers have (ten) 10 days from the date the bill is mailed to make full payment. Our office must receive payment by the due date to avoid an additional fee. Payments may be mailed or paid in person at City Hall located at 303 Mansion Street. We accept checks, cash, or credit card. After 4:30 pm on weekdays or on weekends, payments may be deposited in our night deposit located near the front door of City Hall (please use checks only in the night deposit box). Mailed payments must reach City Hall by 4:30 pm on the date due; we do not go by the postmark date. With all forms of payment, please include the payment portion of your bill to ensure that payments are applied to the correct account. Please include your account number on checks.
